Frequenty Asked Questions in Malaysia

Delivery

Where do you deliver to?


We are currently operational only in Kuala Lumpur and Singapore. This page lists the FAQs for Kuala Lumpur, however, you may find FAQs for Singapore at the bottom of the page




How is ice cream delivered?


We work with Honestbee on ice cream deliveries in Klang Valley. We carefully pack our ice cream in insulation bags, which are delivered to your door within 3-4 hours




Is store pick-up availabe?


Yes, kindly email us at goldgild@outlook.com to place your order. Payment would be cash upon pick-up





Return/Exchanges

Can I return / exchange my purchase?


Due to health and safety reasons, returns and exchanges are not permitted once items are out for delivery. Please contact us immediately if you have changes to your purchase, and we will try our best to accomodate if the items are not out for delivery




What happens if there is something wrong with the items delivered?


Immediately email us with: 1. Photo of the product 2. Invoice / proof of purchase 3. Explanation of what is wrong We will investigate the matter and will refund / exchange the product to the equivalent value of purchase.





Product

What flavours do you have?


We currently produce 3 flavours (Durian, Coconut, and Belgian Chocolate). Stay tuned while we launch more flavours!




What sizes do you have?


We currently sell 2 sizes through our website, which are the 473ml (1pint) and 125ml sizes. To order larger sizes / in bulk, please email us at goldgild@outlook.com




Is GOLD GILD Ice Cream Halal?


We do not use pork or lard, however we are still working on getting our production facility certified Halal




How do you ensure food safety?


Our production facilities are inspected by the Department of Vetarinary Services of Malaysia, and we fulfil all export/import requirements between Malaysia and Singapore. Each batch of ice cream produced is lab tested and approved prior to exports/imports





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Gold Gild Ice Cream 2020 | Singapore | Malaysia