Frequenty Asked Questions in Malaysia
Where do you deliver to?
We are currently operational only in Kuala Lumpur and Singapore. This page lists the FAQs for Kuala Lumpur, however, you may find FAQs for Singapore at the bottom of the page
How is ice cream delivered?
We work with Honestbee on ice cream deliveries in Klang Valley. We carefully pack our ice cream in insulation bags, which are delivered to your door within 3-4 hours
Is store pick-up availabe?
Yes, kindly email us at firstname.lastname@example.org to place your order. Payment would be cash upon pick-up
Can I return / exchange my purchase?
What happens if there is something wrong with the items delivered?
What flavours do you have?
We currently produce 3 flavours (Durian, Coconut, and Belgian Chocolate). Stay tuned while we launch more flavours!
What sizes do you have?
We currently sell 2 sizes through our website, which are the 473ml (1pint) and 125ml sizes. To order larger sizes / in bulk, please email us at email@example.com
Is GOLD GILD Ice Cream Halal?
We do not use pork or lard, however we are still working on getting our production facility certified Halal
How do you ensure food safety?
Our production facilities are inspected by the Department of Vetarinary Services of Malaysia, and we fulfil all export/import requirements between Malaysia and Singapore. Each batch of ice cream produced is lab tested and approved prior to exports/imports